Complaints
How many and what types of complaints does the Board investigate?
We investigate about 90 to 150 complaints a year. Some common complaints that we investigate are:
- Tax errors or failure to complete services
- Failure to Return Client Records
- CPA title use by non-CPA accountants, bookkeepers, or firms
- Disclosure of confidential information
- Failure to maintain competency.
- Ethics violations.
Some common complaints NOT investigated by us are:
- Fee Disputes
- Authority over Non-CPA Accountants or Bookkeepers
- Minor tax errors
- Rudeness
- Disputes under court authority (special master, expert witness).
- Non-CPAs, accountants and bookkeepers not using the CPA title.
How do I file a complaint?
Complete the complaint form
How long does an investigation take?
It depends on the difficulty of the complaint, the level of help that is received, and our work load.
How often is a status update of the investigation given?
We will notify you whether or not an investigation is opened. Updates are not provided during the investigation.
Can I remain anonymous?
No. We are required to comply with the Public Disclosure Act (RCW 42.56).